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My device's LED is not pulsing during setup

Capucine
  • Updated

For your device to pair, it needs to be in pairing mode, which is shown by the LED light pulsing.

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Activity sensors (Alarm Pod, SensePlug)

  1. Power off the device and wait for a few seconds
  2. Power it back on

If the LED light isn’t pulsing, you’ll need to reset the device to factory settings. Follow these guides:

 

Door sensor

  1. Press the button on the device to enable pairing mode
  2. Make sure:
    • The battery is properly installed
    • Any plastic tab has been removed

If the LED light isn’t pulsing, you’ll need to reset the device to factory settings. Follow this guide: