Seeing a “Missing Thread Credentials” error when trying to update your Wi-Fi?
This means the mobile application doesn’t have the Thread network information needed to provision the devices.
In order to fix it, you’ll need to remove your devices and set them up again:
- Remove the devices from your system
- Reset them manually
- Set them up again in the app
Follow this article for step-by-step instructions on how to remove and reset your devices.