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I changed my Wi-Fi

Capucine
  • Updated

If you’ve changed your Wi-Fi network — whether it’s the name, password, or router — you’ll need to update your system so your devices stay connected.

 

How to update the Wi-Fi network of a zone

  1. Go to your place > '⚙️ Settings' > 'Update Wi-Fi network'
    • If you see a “Missing Thread Credentials” error, refer to the section below
  2. Select the zone you want to update

  3. You’ll see the devices that need an update

    • If only one device is shown, that’s normal — updating it will reconnect the rest of the devices in the zone

    • Not sure which device to update? Tap Locate device and the app will show the device’s unique identifier (MAC address), which you can find on the back of the device

  4. Tap 'Update'
  5. Follow the steps in the app

Once completed, your Wi-Fi network will be updated for that zone. If you have multiple zones, repeat these steps for each one.

After the update, devices may take a few minutes to reconnect. They might appear offline temporarily during this time.
 

Missing Thread Credentials

Seeing a “Missing Thread Credentials” error when trying to update your Wi-Fi?

This usually means your phone doesn’t have the information needed to update the devices.

In order to fix it, you’ll need to remove your devices and set them up again:

  • Remove the devices from your system
  • Reset them manually
  • Set them up again in the app

Follow this article for step-by-step instructions on how to remove and reset your devices.