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Thread network not found during setup

Capucine
  • Updated

Your devices use the Thread wireless protocol to communicate, with activity sensors (like the Alarm Pod and SensePlug) forming the backbone of this network.

When setting up a new device, it needs to be within range of at least one existing activity sensor to connect to the Thread network.

If you see the "No Thread network found" error, it means the device couldn’t detect any nearby activity sensors.

Connection error.png

 

Steps to resolve the issue

  1. Check your activity sensors

    • Ensure all your activity sensors (e.g., Alarm Pod, SensePlug) are powered on and working

  2. Move closer

    • Place the new device closer to an activity sensor to establish a connection

  3. Try again

    • Tap "Try Again" on the error screen