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For Customers

Setup

  • My device's LED is not pulsing during setup
  • Thread network not found during setup
  • Deleting a device
  • Resetting an Alarm Pod
  • Resetting a SensePlug
  • Resetting a Door Sensor
See all 10 articles

App

  • Activating Developer Mode
  • Downloading the Lookout24 app
  • Enabling notifications on my smartphone
  • Managing my security system with automations
  • Managing my security system with widgets
  • Understanding sensitivity levels for motion detection
See all 9 articles

Devices

  • What is Thread?
  • My device is offline
  • My activity sensors don't detect motion
  • Replacing the battery of my device
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