Pairing nami devices in one of the very first step towards monitoring your home and caring for your loved ones. To begin this journey with us, this step-by-step guide will walk you through pairing and any difficulties you might have.
Before you start pairing a nami device
Make sure that the following checklist is completed.
1. You have downloaded the latest version of the nami app.
If you need help with that, please check the following article.
> How to download the nami app
2. The LED of the device is pulsing blue when the device is powered ON.
This LED behaviour indicates that the device is ready to be paired. If the LED of the device is not pulsing blue when the device is powered ON, please follow this procedure to reset the device.
Once you are ready to pair the device, follow this procedure.
1. Find a good location for your nami device
Device placement is an important factor in the sensing quality. Guideline may vary depending on the hardware you are using. Please follow this placement guide for more information.
> How to place well my nami device
2. Discover your device on Bluetooth
Start the pairing flow
Sign in the nami app using your preferred sign in mechanism.
Select a place where your account has the administrator role. If you don't have any place, you can create a new one or join an existing place by using an invite.
Start the pairing flow in your selected place, where your account has the administrator role.
- Directly from the place screen, if the place is empty
- Using the add button on the top right of the place screen
- In the place settings
Scan the QR code
The first step of the pairing process will be to scan the QR code of the device. If you have just downloaded the nami app, you will have to provide the permission to access the system camera to the nami app. In general, make sure the camera permission is enabled for the nami app in your system settings.
If you encounter issues finding the QR code on your device, you can check the following article.
> Where to find the QR code of my sentinel pod
If encounter issues scanning the QR code of your device, please contact us and send us out a picture of the QR code.
Establish bluetooth connexion
Once the QR code is successfully scanned, please power ON your device at the intended location.
Your device should be discovered shortly by your smartphone, it should take less than 60 seconds.
If encounter issues at establishing the bluetooth connexion with the device, please contact us to explain the nature of your issue.
3. Connect your device to a Wi-Fi network
At this stage, your smartphone is going to pass Wi-Fi credentials to your device. Make sure you know which Wi-Fi access point you intend to use for the zone containing this device. For more information, please check out the following article.
Scanning for Wi-Fi networks
Your smartphone will ask your device to scan for Wi-Fi networks around it. If the network you intend to use does not appear in the scan result, make sure your device is close enough to the Wi-Fi access point. Note that nami pairing supports hidden networks.
Joining a Wi-Fi network
Once you have selected a Wi-Fi network and if needed, keyed in the credentials on your smartphone, this information will be passed to your device and it will attempt to join the network.
Using a hidden SSID
Hidden SSIDs are supported by nami, you can simply tap on the "Other network" button after the Wi-Fi scanning result and input manually the network name and credentials.
If you encounter any issue connecting your device to a Wi-Fi network, please contact us to explain the nature of your issue.
3 - All done
Pair at least two devices to start experiencing nami sensing in your place.
If you encounter any issues during the pairing process or need further assistance, reach out to our dedicated support team. We're here to help you every step of the way!
> How to reach out to the nami support team